How do I change my hosting package?

Your hosting plan can be upgraded at any time via your Krystal client area (link opens in a new window).

Any remaining time left on your current plan is taken into account when calculating the upgrade/downgrade price, so you don't lose out.

Upgrades or downgrades from any Cloud Plan (Amethyst, Topaz or Ruby) to another Cloud Plan, or from a Business Plan (Sapphire, Diamond or Tanzanite) to another Business Plan are nearly instant and do not incur any downtime or disruption. NOTHING actually changes within your cPanel account so there is NO DISRUPTION - we simply adjust the quotas and limits applied to your plan.

Changing between Cloud, Business, and Reseller plans involve moving your cPanel account to a different platform and will therefore be carried out by a technician at a mutually convenient time to be agreed with you - if you purchase this kind of upgrade/downgrade, please raise a support ticket to begin the process.

  1. Within your Krystal client area - click on Hosting to view your current plans.
  2. Click Manage next to the plan you'd like to change.
  3. Click Upgrade from the left hand menu.
  4. Select the new package you'd like from the drop-down list.
  5. Click Upgrade Package to complete payment.
If you are switching between Cloud, Business or Reseller packages you need to log a support ticket once you've placed your order to ensure your upgrade is completed successfully.


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