Configure your email client
This document will guide you through obtaining all the details you'll need to configure most email clients. We've also included some more detail on IMAP, POP and SMTP for those interested in knowing more!
This article assumes you using email accounts created within your cPanel hosting. We have a guide that walks you through Adding a new cPanel email account.
We support both POP and IMAP email accounts - these are the most common protocols for receiving email. We only support secure connections (SSL/STARTTLS).
We have other guides on setting up specific mail clients here and suggest you check to see whether we have a guide specific to your email client before following this guide.
Finding all the details you'll need
Your Email Address and PasswordFirst and foremost you'll need your email address and password. You'll have set the password when you created the email account in cPanel.
If you can't remember it, your only option will be to change it. You can do this by visiting cPanel > EMAIL > Email Accounts
Click Manage next to the email address whose password you'd like to change.Then type a new password, or use the Generate button.Click Update email settings to complete the process.
The eye icon hides or reveals the password as you type. The Generate button will create a password for you - you can click the drop-down arrow to change the password length and included characters - you will need to copy the generated password from the Password field to the Password Again field before clicking Change Password.
Check your Username and Password workYou can check that your username (email address) and password work easily by trying to login to webmail for your domain. We have a separate guide that will walk you through this - How do I login to my webmail.
If you can login to webmail then you can be sure your username and password are correct - if not it'll almost certainly mean you're using an incorrect password - you can reset this within cPanel following the process in Step 1 and then re-test.
Incoming and Outgoing server detailscPanel > EMAIL > Email Accounts > click Manage > click Connect Devices
Staying in cPanel, within the email account management screen, click the Connect Devices buttonYou'll then see the remaining details you'll need:
Incoming server (usually mail.yourdomain.co.uk)
Outgoing server (usually mail.yourdomain.co.uk)
IMAP Port: 993
POP3 Port: 995
The final detail is the SMTP port. Our servers, and most modern email clients are capable of using a newer encryption (called STARTTLS) and this is served by Port 587. If your email client is older and only supports SSL then you can use Port 465.These are all the details you'll generally require to setup any email client.
- Some email clients (often those on mobile devices) don't have a specific field for the port number, so you'll need to include it along with the server name e.g. mail.example.co.uk:587 or homeserver:587 - replacing example.co.uk with your domain and homeserver with your specific hosting server e.g. hera.krystal.co.uk:587
Sometimes you'll need to access the Advanced settings to enter the port details.
- If you're still having difficulty getting your email client setup we have a further guide on Email Troubleshooting which walks through the most common issues.
More about IMAP, POP & SMTP
IMAP (Internet Mail Access Protocol) is better if you use multiple devices - each device syncs with the mail server, so you see the same emails on all devices. Email is stored on the server, with a copy synced to each device. This makes it much easier if you need to change your device - you simply connect the new email client up to the server and it'll automatically sync to the new client.
POP3 (Post Office Protocol) works by a client connecting to the server, retrieving email, and then (normally*) requesting the email be deleted from the server, there is no 'sync' as with IMAP. (* whether email gets deleted from the server or not is controlled by the email client requesting it - if the client doesn't request deletion the email will stay on the server, no matter what happens to the email on the client (read/unread/deleted). Should your client not request deletion, when a new client is connected all the previous email will be delivered and appear unread. That email will also be taking up disk space in your account.)
We use SMTP (Simple Mail Transport Protocol) for sending email - this is an internet standard (external link opens in a new window).