How to manage domain renewal and auto-renewal

This article will show you how to manage the auto-renewal settings for your domain names. This article assumes that you have already successfully logged into your Krystal client area.

Auto-renew can only complete successfully if the payment method for a domain is Credit/Debit Card and you have valid card details entered for your account.

Where domains are set to auto-renew and the payment method is PayPal or Bank Transfer - we will produce an invoice - but you must either login to pay by PayPal or make the bank transfer to complete the transaction. Failure to do so may result in your domain expiring and a redemption charge being incurred.
  1. View your domains by clicking on Domains (either from the top menu, or the Domain button).
  2. Your domains are shown along with their Auto Renew status - simply click on a domain name to manage its settings.
  3. Disable auto renewal

    The current state of the Auto Renew is shown as ON. Click on the Disable Auto Renew link to disable auto renewal.
  4. Enable auto renewal

    The current state of the Auto Renew is shown as OFF. Click on the Enable Auto Renew link to enable auto renewal.
If your domain is set for auto-renewal, then you will receive an invoice for the renewal at least 7 days ahead of expiration. On the day of expiration, we will attempt to take payment from any valid card that you have stored in your account. If we are successful in renewing your domain you will receive a payment confirmation.

If you do not receive a payment confirmation, then we have not renewed your domain, and you should contact us immediately to rectify any payment problems to ensure your domain continues to operate normally.


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