Jetbackup - Restore from your backups

We use JetBackup for our internal system backups and we share these backups with you to enable restoration of files, databases, CRON jobs, DNS Zones, Email, SSL Certificates and your full account.

If you'd like to take ad-hoc backups (which you can also restore from) we have a separate guide all about cPanel Backup and Restore.

We have a separate guide on using JetBackup to restore email accounts.

JetBackup is accessed from within your accounts cPanel, in the JetBackup section.

Some of the Jetbackup messages talk about old data no longer being available e.g. 'All old information created after the backup restore point will be permanently lost.' or 'Note that we are saving only the last “1” downloads in our server. older downloads will be deleted. are you sure you want to download this backup?'

This does not mean your previous backups or data will be lost.

Jetbackups are stored on separate backup servers - not directly on your hosting server. When you perform a restore (or generate a download), the data you request is pulled from the backup server to your hosting server before being restored to your hosting account or made available to Download.

Only one set of backup restoration data for your account can be kept on the hosting server at any time. The backup server retains intact version of all your available backup sets at all times. So, if you perform multiple restorations this simply means the new backup data will be copied to the hosting server so you can restore from it to your hosting account (deleting any prior backup data set held on the hosting server).

Getting Started

Download or Restore

As well as restoring files JetBackup also allows you to generate a download, that can then be saved to your local device.

Email notifications of completed tasks

To get email notifications when a JetBackup task has completed, click Settings and enter your email address, click Save Settings to finish.

Viewing the task queue

To view queued download or restore jobs click on Queue. Possible queue states are Completed, Failed, Cancelled, Pending, Processing.

Full account backup - download or restore

Click the Full Backups icon

Full account backup - Download

Clicking Generate Download will produce a full backup file of your account ready for download. Once the file has been generated you will see the Download link in place of Generate Download. In the image above the top row has had a download generated and is ready to be downloaded to your local device.

The resulting file will have the extension .tar.gz - .tar indicates the file is an archive and .gz indicates the tar file has been compressed. You will need a suitable program to both decompress the archive and extract the files should you wish to access the contents.

Full account backup - Restore

Click the Restore link net to the time/day you'd like to restore to. Tick the confirmation box and then click Add to Restore Queue. You can view the task queue to see progress of the restore.

Please take care - a full account restore will overwrite every component of your hosting account - your files, databases, mailboxes etc. Be sure this is what you want to do before continuing. If you just want to restore a single file, or database, please see the section below to restore an individual element.

File backups - download or restore

To download or restore specific files, click File Backups.

Click the File Manager link next to the backup date you'd like to download or restore from.

Use the file manager to select files/directories you'd like to restore or download.

File backups - download

Once you've selected the files and/or directories you require click the Download Selected button.

and then click the Add to Download Queue button

You can see the progress of your tasks either in the task Queue or on the right hand side of the window. Once a download has been generated you'll see a link you can click on to download to your local device.

The resulting file will have the extension .tar.gz - .tar indicates the file is an archive and .gz indicates the tar file has been compressed. You will need a suitable program to both decompress the archive and extract the files should you wish to access the contents.

File backups - restore

As for downloads above, select the files and/or directories you require, and then click the Restore Selected button, tick the confirmation box and then click the Add to Restore Queue button.

You can see the progress of your tasks either in the task Queue or on the right hand side of the window. This will change to Restore Completed when it's finished.

Restore an email account

Please see our separate guide on using JetBackup to restore an email account.

Cron Job backups, DNS Zone backups, Database backups & SSL Certificate backups

All of these elements follow the same process as for file or account restore/download. Simply select the required backup date and choose to Generate Backup for download or to Restore.


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